Exchange & Refund Policy

Exchange and return policy:

The request for replacement or return of the product should be made within 14 days.

The product must be in its original condition without any changes to avoid rejecting the order.

How do I return the product?

  1. We expect the best your experience with Omahat, so please read the conditions carefully before submitting your application.
  2. The product can be exchanged or returned within 14 days of submitting the request.
  3. Free replacement and return without any fees.
  4. A replacement is acceptable if the product is in to have a manufacturing defect.
  5. Kindly note that the items must be unused, not broken or damaged, and in their original package. Certain items are non-returnable. Please refer to the product list in the clause below.
  6. Products other than clothing are requested to be returned or exchanged within 14 days from the date of purchase and by the regulations and conditions of the Ministry of Commerce in the State of Kuwait.
  7. What are the products that cannot be exchanged or returned?

Below is a list of non-refundable and exchangeable products:

  1. Books
  2. The biting pits
  3. Toys for calming the babies
  4. Breast sucking tools
  5. Toilet Training Items
  6. Diapers
  7. Children's towels
  8. Milk and food items
  9. The underwear
  10. Swimsuit
  11. The support belt for pregnant women
  12. Goods that are not in their original condition or packaging
  13. Goods damaged due to misuse
  14. Perfume, health, and beauty products (such as skin care products, makeup, cosmetics, and other personal products to your order).

Money back policy:

You will be able to get your money back after the merchant checks the product, and it must be in good condition and then approved (According to shop policy).